PRIVACY POLICY 

Welcome to Kokofresh -CKG Flavorz Foodtech Pvt Ltd! This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Introduction

This Privacy Policy explains how CKG Flavorz Foodtech Pvt Ltd collects, uses, and protects your personal data when you use our services via our Android and iOS applications.

2. Personal Data We Collect

We collect the following types of personal data:

• Basic Information: Name, email address, phone number, and other contact details.

• Payment Information: Credit/debit card details, payment method, and billing address.

• Order Information: Details about your orders, including items purchased, delivery addresses, and payment information.

• Device Information: Information about the device you use to access our services, such as IP address, browser type, and operating system.

• Usage Data: Data about how you use our services, including your preferences and interactions with our app.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Services: To process and fulfil your orders, including payment processing and delivery.

• Customer Support: To respond to your inquiries and provide customer support.

• Improving Services: To analyze and improve our services, including personalizing your experience and improving app performance.

• Legal Compliance: To comply with legal obligations, including tax laws and regulations.

• Marketing and Communication: To send you promotional offers, newsletters, and other communications, subject to your consent.

4. Data Sharing and Disclosure

We do not share your personal data with third parties except as described below:

• Service Providers: We may share your data with third-party service providers who assist us in providing our services, such as payment processors and delivery partners.

• Delivery Partners: To complete the delivery of your orders, we share necessary information, such as your name, delivery address, and contact details, with our delivery partners.

• Legal Requirements: We may disclose your data if required by law or to protect our rights, property, or safety.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.

7. Your Rights

Under the DPDP Act, you have the following rights:

• Right to Access: You have the right to access your personal data held by us.

• Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data.

• Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.

• Right to Object: You have the right to object to the processing of your personal data for marketing purposes.

8. How to Exercise Your Rights

To exercise your rights, please contact us at:

CKG Flavorz food tech Pvt Ltd – https://kokofresh.in

help@kokofresh.in

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our app and website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

CKG Flavorz food tech Pvt Ltd – https://kokofresh.in

help@kokofresh.in

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Escalation Matrix

At CKG Flavorz Foodtech Pvt Ltd , we are committed to providing prompt and effective support to our users. If you have any issues, concerns, or complaints, please follow the escalation matrix below to ensure your concerns are addressed efficiently.

Level 1: Customer Support Team

• Contact Information: help@kokofresh.in ,  +917899587137

• Response Time: Within 24 hours

• Resolution Time: Up to 48 hours

Level 2: Operations Head

• Contact Information: hitesh@theflavorz.com, +917899587137

• Response Time: Within 48 hours from escalation

• Resolution Time: Up to 5 business days

Level 3: Executive Team

• Contact Information: ceo@theflavorz.com

• Response Time: Within 72 hours from escalation

• Resolution Time: Up to 7 business days