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Refund Policy – KOKO Fresh - Last Upddated 30th Jan 2025

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Refund Policy for KOKO Fresh 

At KOKO Fresh, customer satisfaction is our priority. This Refund Policy outlines the conditions and processes for requesting refunds, ensuring fairness and clarity for all parties involved. By using our platform, you agree to the terms stated below.  

 

1. Eligibility for Refunds 

Refunds will be considered under the following circumstances:  

  • Damaged or Defective Products: If the product delivered is damaged, defective, or does not match the description provided on the platform.  

  • Missing Items: If an order is incomplete or items are missing.  

  • Delivery Issues: If the product is not delivered within the specified timeframe due to reasons within the seller's control. 

 

2. Non-Refundable Situations 

Refunds will not be issued under these conditions:  

  • Products that have been consumed, tampered with, or improperly stored after delivery.  

  • Delays caused by factors beyond KOKO Fresh’s or the seller’s control (e.g., weather, strikes, or natural disasters).  

  • Change of mind after the order has been delivered. 

 

3. Timeframe for Requesting Refunds 

  • Refund requests must be submitted within 48 hours of receiving the order.  

  • Requests submitted beyond this timeframe will not be eligible for a refund. 

 

4. Process for Requesting Refunds 

To request a refund, follow these steps:  

  1. Contact Support: Email help@kokofresh.in or call +91-9901360572 within 48 hours of receiving the order.  

  1. Provide Proof: Submit clear photographs or videos of the product showing the damage, defect, or issue. Include order details (order ID, date, and item name).  

  1. Review Process: Once your request is received, our team will review it in consultation with the seller and respond within 3–5 business days. 

 

5. Refund Resolution Options 

If your refund request is approved, you may choose one of the following:  

  • Replacement: The seller will resend the product at no additional cost.  

  • Refund to Original Payment Method: The amount will be credited back to the payment method used at the time of purchase. This process may take 7–10 business days, depending on your bank or payment provider.  

  • Store Credit: You may opt to receive the refund as store credit, which can be used for future purchases on KOKO Fresh. 

 

6. Conditions for Refunds 

  • Refunds will only be processed after verifying the issue.  

  • KOKO Fresh reserves the right to reject refund requests if sufficient proof is not provided or if the claim is found to be invalid. 

 

7. Cancellations 

  • Orders can be canceled before they are shipped. Once shipped, the order is no longer eligible for cancellation.  

  • Cancellations may be subject to a restocking fee, depending on the seller's policy. 

 

8. Disputes 

  • In the event of disputes regarding refunds, KOKO Fresh will mediate between the buyer and seller to reach a resolution.  

  • Final decisions will be made by KOKO Fresh based on the evidence provided. 

 

9. Changes to the Refund Policy 

  • KOKO Fresh reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or platform notifications.  

  • Continued use of the platform after changes implies acceptance of the updated Refund Policy. 

 

10. Contact Us 

For any refund-related inquiries, please contact us at:  

  • Phone: +91-9901360572  

 

By using KOKO Fresh, you agree to this Refund Policy. We are committed to providing a delightful experience and addressing your concerns promptly and fairly. 

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