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Shipping & Returns

Last updated 30th January 2025

Shipping Policy – KOKO fresh 

 

Last updated 05-Feb-2025

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Thank you for shopping with KOKO Fresh! This Shipping Policy outlines the terms and conditions governing the delivery of your orders. By using our platform, you agree to the terms below. Our goal is to ensure a smooth and reliable delivery experience for our customers.  

 

1. Scope of the Policy 

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This Shipping Policy applies to all orders placed on the KOKO Fresh website.  

  • We partner with reliable logistics providers to ensure timely and safe delivery of your orders.  

  • By placing an order, you agree to the shipping terms outlined here. 

 

2. Serviceable Locations 

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  • Orders are delivered within the locations listed on our service coverage page.  

  • Customers must confirm their delivery address falls within these serviceable areas before placing an order.  

  • Orders placed outside our delivery zones may be cancelled, and the customer will be notified promptly. 

 

3. Delivery Timelines 

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  • Standard Delivery: Orders are typically delivered within 2–5 business days, depending on the location.  

  • Expedited Delivery: If offered, expedited delivery timelines will be specified at checkout.  

  • Delays: Delivery times may be affected by external factors such as weather conditions, public holidays, or unforeseen circumstances. 

 

4. Shipping Charges 

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  • Shipping fees vary based on the order value, weight, and delivery location.  

  • Free shipping may be offered for orders exceeding a certain value, as indicated during checkout or through promotional campaigns.  

  • Any applicable shipping charges will be displayed at checkout before payment. 

 

5. Order Tracking 

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  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.  

  • You can monitor the delivery status of your order through the tracking link provided. 

 

6. Packaging Standards 

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  • All products are packaged to ensure they remain fresh, safe, and intact during transit.  

  • If the packaging is damaged upon delivery, please report it immediately to our support team. 

 

7. Delivery Issues 

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KOKO Fresh ensures the smooth delivery of your orders, but the following scenarios may arise:  

  • Failed Delivery Attempts:  

  • If the delivery is unsuccessful due to an incorrect address or customer unavailability, the logistics provider may attempt redelivery. Additional charges may apply for redelivery. 

  • Delayed Delivery:  

  • Customers will be notified of delays. Refunds or credits will not be issued for delays caused by factors beyond our control. 

  • Lost or Stolen Orders:  

  • If an order is marked as delivered but not received, report the issue within 24 hours. We will investigate and resolve the matter in consultation with the logistics provider. 

 

8. Customer Responsibilities 

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  • Ensure that the delivery address and contact details provided during checkout are accurate.  

  • Be available to receive the delivery at the specified address within the estimated timeframe.  

  • Inspect the order upon receipt and report any issues (e.g., damaged packaging or incorrect items) immediately to our support team. 

 

9. Liability Disclaimer

 

  • KOKO Fresh is not liable for delays, losses, or damages caused by third-party logistics providers or events beyond our control.  

  • We are not responsible for product spoilage due to improper handling or storage after delivery. 

 

10. Returns and Refunds 

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  • If you receive damaged, incorrect, or incomplete orders, report the issue within 24 hours.  

  • Refunds, replacements, or store credits will be processed as per our Refund Policy. 

 

11. Restricted Items 

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  • Products that do not comply with food safety regulations or legal standards are strictly prohibited on our platform.  

  • Sellers found in violation may face penalties or removal from KOKO Fresh. 

 

12. Changes to Shipping Policy

 

  • KOKO Fresh reserves the right to modify this Shipping Policy at any time.  

  • Updates will be communicated via email or notifications on the platform.  

  • Continued use of our services after changes implies acceptance of the revised terms. 

 

13. Contact Us 

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If you have questions or concerns regarding shipping, feel free to contact us:  

  • Phone: +91-9901360572 

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By using KOKO Fresh, you agree to this Shipping Policy. We are committed to delivering your orders with care and ensuring your satisfaction. Thank you for choosing KOKO Fresh! 

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